Once your order has been shipped, you will receive a shipping email confirmation with a tracking number. Please note that it often takes the service carrier 24-48 hours to scan a package and then update the tracking information within their system. Rest assured that your order has shipped and is on its way to you!
If you did not receive it, please email us at firstname.lastname@example.org and we will be happy to provide you with your tracking number.
WHAT SHOULD I DO IF MY PACKAGE SAYS DELIVERED, BUT I HAVEN'T RECEIVED IT?
If you cannot find your package, please contact FedEx or USPS first. You will be able to see which carrier delivered your package by clicking on your tracking number and viewing the final delivery notification. Please double check the area around your doorstep and your mailbox right away. We also suggest talking to neighbors and other members of your household to see if someone brought in your package.
Lately, FedEx and USPS have been claiming packages as “Delivered,” but the package doesn’t actually show up for about 3-business days after the fact. If you cannot locate the package after 3-business days from delivered date, please email us at email@example.com so we can help you further.
WHAT IF MY PACKAGE WAS DAMAGED IN TRANSIT?
Please check your shipment carefully upon arrival to ensure it has not been damaged by the shipping carrier in transit. All claims for damaged product must be made within 2-business days of the package being delivered. If in the event, you do report a damaged product after the 2-business day window stated, please note we are not responsible and the product would no longer be eligible to be replaced or refunded.
To report shipping damage, please email us at firstname.lastname@example.org. All shipping damage claims must include detailed information of the damage as well as photographic evidence.
WHAT IS YOUR RETURN POLICY?
We offer returns for any unopened products purchased within the last 30 days. They must be in the same condition you received it and in its original packaging. All requests for a return must be received within the 30 day window, starting from the day of your order purchase date. Products that are opened are not eligible for a return. You will be responsible for the cost of return shipping, which is non-refundable. If you're shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund, within 5-7 business days from your return delivery date. If you're approved, then your refund will be processed minus original shipping cost, and a credit will automatically be applied to your original method of payment, within 7-10 business days.
To start the return process, please email us at email@example.com. If you have any questions about our return policy, please contact us. We are here to help!
**Please note any disputed order charges, unclaimed or refused orders are not eligible to be returned for a refund. If in the unfortunate event, you do dispute a charge and disregard our policies, it may result in "Penalty Fees" and "Sent To Collections" in order for us to recoup the funds. If a subscription order renewed before you had time to modify or cancel, please contact us immediately and we will provide you with our return instructions so you can send back the item(s) once they arrive and get a refund minus original shipping cost, as long as they are still eligible within our return policy.**